The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of country of delivery, shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay.

If payment of your order received by us can be verified before 9 am on a business day, your order will be dispatched to our delivery service providers within the next two business days in general. Please note that Theskinstory.com business hours are from Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays).

The shipping time is expected to be 3-7 days for the United States, Japan, and Southeast Asia, and 5-15 days for Europe and the United Arab Emirates.