We do our best to ship our products in perfect condition. However, the products may be damaged during shipping. If you receive a damaged or incorrect product, please return it to us according to our return procedure. If you return a damaged, defective, or incorrect product to us, we will refund the value of the product to the original payment method used for the purchase. The shipping cost for the return will also be refunded in the form of an online eco-coupon from Sasa.com.