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FAQ

Frequently Asked Questions and Answers

6
Order/Payment
Placing Online Orders
    A :

    When you are finished with your shopping, click the "check out" button of shopping basket on the right side of your screen and fill in the information as required. At the end of the check out process, you'll see a page confirming your order. Please click the "place order now" button to complete your purchase.

    - If you are a returning customer, you are required login by providing your email address and password in order to make a purchase.

    - If you are a new customer and have never shopped with us before, please sign up first before completing the checkout process.


5
Shopping
Product Quality
    A :

    Theskinstory.com uses its global purchasing and sourcing capabilities to buy in large quantities and pass the savings on to you. We pride ourselves on our ability to offer generous discounts on top-name brands.

    While we pride ourselves on our ability to offer generous discounts, we also take exceptional care to ensure that everything we sell is the genuine article that it is in tip-top condition. Cosmetics manufacturers regularly vary their pricing policies from country to country. Theskinstory can thus put its global purchasing and sourcing capabilities to good use, often buying in large quantities to increase its bargaining power. A further factor is our excellent long-term relationships with vendors.

    For all cosmetics & skincare product, we guarantee with at least 6 months lifespan (excluding clearance item & product with natural ingredients)

    For all Healthy foods, product's shelf life is relatively short as blend of premium natural ingredients and no preservative added in general.


4
Shopping
Price Pledge
    A :

    "Theskinstory.com is subject to price fluctuations due to various operating costs, shipping costs, exchange rates, and promotions. We will provide the most reasonable prices and hold discount events and time sales every week. To receive real-time information, please register as a member. I recommend it."


3
Shopping
Reference Prices
    A :

    We display prices and charge in U.S. dollars. However, if you are using cards with different currencies, your check out might be proceed with dynamic currency conversion.

    Please note that due to currency fluctuations, the final total shown on the order confirmation may differ slightly from the actual charge in your own currency.



2
Shopping
Product Availability
    A :

    Theskinstory.com is updated on a daily basis with our brands latest collections and most of the items you see on our web site are in stock and ready to ship at the time of the order. Occasionally when we go to pick an order some of the items may not be available. As the packer does not know if the item will come back into stock the items are cancelled from the order, you will not be charged for this cancelled item.

    To add product to "My Wishlist", you will need to register as a theskinstory.com member and login.


1
Shopping
Viewing Special offers
    A :

    To provide you with more savings and benefits at theskinstory.com, we offer a variety of promotions and free gifts regularly. For the most updated special offers, don't miss out our “Special price” section.


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